ace 67 Privacy Policy

ace 67 takes the privacy of its users seriously. This privacy policy applies to the ace 67 website, mobile application, and other digital services. By using ace 67's services or creating an account, you are considered to have accepted the terms of this policy.

The matters described in this policy are consistent with the Terms and Conditions, and together both documents define the legal relationship between ace 67 and the user. In the event of any conflict, this privacy policy will apply.

ace 67 primarily serves Bengali-speaking users in Bangladesh. This policy has been prepared in line with applicable data protection regulations in Bangladesh.

ace 67 collects the following types of information from users. This collection is necessary to improve service quality, ensure account security, and process financial transactions.

2.1 — Registration Information

Information you provide when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum age to use the service is 21+)
• Mobile number and email address
• Password (stored in encrypted form)
• Preferred currency and language

2.2 — Identity Verification Information

As part of the account verification (KYC) process, ace 67 may request the following documents:

• Photo of National ID (NID) or passport
• Mobile number verification matched against bKash, Nagad, or Rocket account
• Bank account details (where applicable)

2.3 — Transaction and Usage Information

A record is kept of every activity you carry out on the ace 67 platform, including:

• Deposit and withdrawal transaction history (amount, method, and time)
• Game play history, bet amounts, and results
• Bonus claims and usage details
• Records of contacts made with the customer support team

2.4 — Technical and Device Information

Information collected automatically through your device and browser:

• IP address and geographic location (approximate)
• Browser type, operating system, and device identifier
• Session duration and page navigation patterns
• Information collected through cookies and similar technologies (see Section 8)

ace 67 uses collected information only for the following purposes:

3.1 — Account Management and Service Delivery

Information is used to keep your account active, verify logins, process deposits and withdrawals, and manage game sessions. Relevant payment information is shared with the respective payment providers to process transactions through bKash, Nagad, Rocket, and bank transfer.

3.2 — Security and Fraud Prevention

Transaction data is analysed to monitor suspicious activity, detect unauthorised access, and comply with anti-money laundering regulations, in order to protect the ace 67 platform.

3.3 — Customer Support and Communication

Records of your previous contacts with ace 67's 24/7 live chat and email support team are kept so that future assistance can be provided more quickly and effectively.

3.4 — Meeting Legal Obligations

ace 67 may be required to provide information in response to applicable laws, court orders, or lawful requests from government authorities. In such cases, ace 67 will attempt to notify the user in advance, though this may not always be possible due to legal restrictions.

ace 67 never sells your personal information commercially or shares it with unrelated third parties. Information sharing occurs only in the following circumstances:

4.1 — Payment Providers

The minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, and authorised banking institutions. These organisations follow their own privacy policies.

4.2 — Technology and Software Partners

Session data (game ID and results) is automatically shared with game studios including PG Soft, Pragmatic Play, JILI, Evolution, and others for the purpose of running games. This information is technically required for game operation.

4.3 — Legal Authorities

In the case of a valid legal directive or court order, ace 67 may be legally required to provide information to the relevant authority. In such cases, ace 67 will provide only the specific information requested.

ace 67 uses industry-standard security technology to protect your information. The key security measures are:

5.1 — Encryption

All data on the website and mobile app is transmitted using SSL encryption. Passwords and financial information are never stored in plain text.

5.2 — Access Controls

Among ace 67's internal staff, only authorised personnel may access specific data. All access logs are reviewed on a regular basis.

5.3 — Security Audits

ace 67 conducts security audits through third parties at regular intervals. Any vulnerabilities identified are resolved promptly.

5.4 — Response to Data Breaches

If a data breach occurs, ace 67 will promptly notify affected users and take the necessary remedial steps. Notification will be made via the registered email or live chat.

ace 67 does not retain any information beyond what is necessary. The retention policy is as follows:

• Active account data: Full data is retained for as long as the account remains active.
• Closed account data: Financial transaction records and identity verification information are retained for a minimum of five years after account closure — this is part of applicable legal obligations.
• Cookie and session data: May be retained for 30 days to 12 months depending on the type.
• Customer support communications: Deleted two years after the last contact, unless an ongoing dispute exists.

ace 67 believes every user should have adequate control over their own information. You may exercise the following rights:

7.1 — Right to Access Information

You may request at any time to know what information ace 67 holds about you. Submit this request via live chat or email.

7.2 — Right to Correct Information

If any of your stored information is incorrect, contact ace 67's customer support to have it corrected. Relevant documents may need to be provided for changes to identity verification information.

7.3 — Account Closure Request

You may request to close your account at ace 67. However, due to legal retention obligations, certain information will be kept for a specified period (see Section 6). Requests for self-exclusion or account limits under the Responsible Gaming Guidelines can also be made through customer support.

7.4 — Right to Opt Out of Marketing Communications

If you wish to stop receiving promotional emails or notifications from ace 67, you can opt out through your account settings or via customer support. However, transaction and security-related notifications cannot be turned off.

Cookies and similar technologies are used on the ace 67 website and app. These improve site functionality and make the user experience smoother.

8.1 — Essential Cookies

These cookies are necessary to maintain login sessions, manage security tokens, and store cart/balance information. Disabling them may disrupt the core functions of the site.

8.2 — Functional Cookies

Used to remember your preferred language, display settings, and other personalised preferences.

8.3 — Analytics Cookies

Aggregate (anonymous) usage statistics are collected to understand which parts of the site are used most and where issues occur. This information does not identify you personally.

Most browsers have cookie controls available. However, ace 67 does not have direct control over third-party cookies that are unrelated to ace 67.

All services offered by ace 67 are exclusively for individuals aged 21 or over. ace 67 does not collect information from or provide services to anyone under the age of 21 under any circumstances.

Age is verified at the time of account registration, and if a report is received regarding the underage status of any account, ace 67 will immediately suspend that account and investigate the matter.

ace 67 reserves the right to update this privacy policy at any time. If significant changes are made, users will be notified in advance via their registered email or a site notification.

Continuing to use ace 67's services after a revised policy is published will be considered as your agreement to the updated terms. The current version of the policy will always be available on this page, and the "Last Updated" date will be shown.

To learn more about ace 67 and read about the values behind our services, visit the About Us page.

If you have any questions, concerns, or requests about this privacy policy, contact ace 67 in the following ways:

• Live Chat: Seven days a week, 24 hours a day — support available in Bengali and English
• Email: [email protected]

For privacy-related requests, your registered account information will be used to verify your identity, to ensure your information is not provided to anyone else.

For general questions about using ace 67's services, you can visit our Frequently Asked Questions (FAQ) section — detailed answers to common questions are provided there.